Ensure that you're using versions Android 4.12.0 & iOS 5.12.0 or newer of the mobile app.If you're having trouble getting your phone and device to connect, try the following: If you received "Error 99" it means your phone wasn't able to stay connected with your device. If the app has offered you the option to use your electronic bag tag during check-in, but your phone and the device aren't communicating, its very likely an issue of placement. The only time your phone will connect to the electronic bag tag is during the check-in window of your next flight. However, you may want to consider the electronic bag tag permanently attached to your bag in the short term. We are working with the manufacturer on an improved design and have created a video "This indicates a link to an external site that may not meet accessibility guidelines." that you may find helpful. Note: The current strap is very difficult to remove. Tighten and secure with the zip-tie attached to the device.Center the device on the top handle of your luggage.Select More from the bottom right of your screen, scroll down to select Settings, then select Electronic Bag Tag.If using an older version of the app, please go to the App Store to download the current version. Ensure your app reads version 5.12.0 or newer.Select More from the bottom right of your screen, then scroll down and select About.Open the hamburger menu in the top left corner of your app, scroll down and select "Settings".If using an older version of the app, please go to the Play Store to download the current version.Ensure your app reads version 4.12.0 or newer.Open the hamburger menu in the top left corner of your app, scroll down and select "About".Before using your device, you will need to enable the electronic bag tag feature in your Alaska Airlines app.
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